Privacy Policy

This Privacy Policy explains how BMV Hub L.L.C-F.Z, trading as closedmarket ("we", "us", "our"), collects, uses and protects personal data when you visit closedmarket.co.uk or use any of our services.

1. Who we are

The data controller is BMV Hub L.L.C-F.Z. You can contact us at privacy@closedmarket.co.uk.

2. Data we collect

• Identity & contact data — name, email, phone, company.
• Verification data — KYC/AML information where required to access the network.
• Property data — addresses, valuations, tenancy and condition information you submit.
• Technical data — IP address, device, browser, pages viewed, referral source.
• Communications — messages you send us and our replies.

3. How we use your data

• To operate the closedmarket platform and provide the services you request.
• To verify members and prevent fraud, money laundering and abuse.
• To match investors, suppliers and sellers based on stated criteria.
• To communicate service updates, security notices and (with consent) marketing.
• To comply with legal, regulatory and tax obligations.

4. Legal bases

We rely on contract, legitimate interests (running and securing the platform), legal obligation (KYC/AML, tax) and consent (marketing and non-essential cookies).

5. Sharing your data

We share data only with: vetted members where you've expressly opted in to a transaction; regulated service providers (solicitors, surveyors, KYC, payment, hosting); and authorities where required by law. We never sell personal data.

6. International transfers

Where data is transferred outside the UK/EEA, we use appropriate safeguards such as the UK IDTA or Standard Contractual Clauses.

7. Retention

We keep personal data only as long as necessary for the purposes above, then delete or anonymise it. KYC records are retained for the period required by UK AML regulations (typically 5 years after the end of the relationship).

8. Your rights

Under UK GDPR you have rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent. Contact privacy@closedmarket.co.uk to exercise them. You may also complain to the ICO (ico.org.uk).

9. Security

We use encryption in transit, access controls and audited hosting providers. No system is 100% secure — please use a strong, unique password and report any concerns immediately.

10. Changes

We may update this policy. Material changes will be notified by email or via the platform before they take effect.